The
remarkable trait of humans that separates us from the rest of the animal
kingdom is our capacity to accumulate knowledge. For example, I can tell children to not touch
a hot stove. This is a piece of
knowledge that I’ve never experienced but I believe it to be true so I pass
that knowledge along.
This
is not so for other animals. Watch a
lioness teach her cubs to hunt. All she
can do is transfer her direct knowledge to those cubs. She can’t sit around and say, “hey, I was
talking with your aunt yesterday and she thinks it’s a good idea to stay away
from the horns of the water buffalo.”
So
we’re blessed with a special gift that has driven the history of humanity,
right? Well maybe “not so much.” The human race has lots of knowledge that it
constantly ignores: kids do touch hot stoves; 20% of American’s smoke; and our
eating habits are so atrocious that the average American is 25 pounds heavier than
in 1960.
The Myth of Listening
I bring this up because of a barrage of books, articles, and blogs I see that discuss the known virtues of “listening” – almost as a panacea for all that ails organizations. We know that the simple improvisation technique of “… yes – and” performs miracles at work. This simple technique invites diversity into the conversation and allows ideas to emerge, bump into other ideas, and become innovations that save the world.
I bring this up because of a barrage of books, articles, and blogs I see that discuss the known virtues of “listening” – almost as a panacea for all that ails organizations. We know that the simple improvisation technique of “… yes – and” performs miracles at work. This simple technique invites diversity into the conversation and allows ideas to emerge, bump into other ideas, and become innovations that save the world.
You
don’t have to believe me, just read authors such as Stephen Johnson and his seminal
book: Where Good Ideas Come From.
Yet
managers consistently behave counter to this known wisdom. In fact, my experience tells me that most
“successful” executives are bad listeners.
They know how to control and they know how to direct. Much of their success emanates from their
capability to get things done by only listening to those who are on the same
narrow path.
Why
is this? Why is asking a manager to
listen akin to asking a diabetic to forego dessert?
I’m
not sure that I have the definitive answer; however, I recently had an insight
that let me form an opinion. Here it is.
The Myth of Saturn
I
was in the Museo National del Prado in
Madrid. Spain is the home of Francisco
Goya so I decided to learn what I could about this famous artist. In so doing I stumbled into his period of Black
Paintings. I was specifically struck by
his rendering of Saturn Eating One of His Sons.
The
mythology says that Saturn, who was the Roman god of time, would be deposed
from power by one of his sons, just as Saturn deposed his father. Saturn’s survival answer was simple; he would
devour his sons as they were born.
However, through trickery one son, Jupiter, was hidden and did in fact
bring Saturn his fate.
There
are plenty of art experts who have interpreted this work; however, when I saw
it I immediately saw organizational dynamics.
It gave me a possibility for why many managers do not listen. Why managers don’t let go. Why managers revel in being the smartest
person in the room. Why managers feel
the compulsion to have the final word with the final answer.
I
know I’m speculating but am I really that far off the mark? Managers like to be in control. They fear randomness and chaos. When ideas other than their own come to the
table the idea and the advocate are threats – not just to the issue at hand but
to the security of the manager’s job.
The young are seen as challengers to the manager’s ESP – Ego, Status,
and Power. Survivalism trumps listening.
That’s
just my opinion, I could be wrong.